A real person reads every message. Tell us what phone you have, what you tapped, and what you expected to happen. A screenshot helps a lot.
We usually answer within a few days. If a remedy clashed with a medicine you take and the app didn’t catch it, please tell us first: we fix it for everyone.
Memberships are handled by Apple, so it is done in your iPhone’s settings, not in the app:
You keep everything until the end of the period you already paid for.
In Lost Remedies, open Settings and tap Restore purchases. Make sure the iPhone is signed into the same Apple ID you bought with. If it still doesn’t work, email us with the Apple receipt and we will sort it out.
Check your Spam or Junk folder first. A code is good for one hour; if it has been longer, tap Send a new code. Check the address for a typo, too. If nothing turns up, you can sign in with Apple or Google instead, and your week is still there.
In the app, open Settings, scroll to Account, and tap Delete account. That removes your account and everything stored online. Your phone keeps its own copy until you delete the app or tap Start over.
Yes. In Settings, under Your week, tap what you want to change: what’s bothering you, your medicines, or your kitchen. Then tap Rebuild my week for a fresh seven days.
In Settings, under Privacy, turn on Lock with Face ID (Touch ID on older phones). From then on the app asks for your face whenever it opens, with your phone passcode as the fallback.
Because some things should never be treated with a remedy. Chest pain, trouble breathing, signs of a stroke, blood where it should not be: for those the app stops and tells you to call for help. For everything else, it is honest about what a kitchen remedy can and cannot do. Your doctor and pharmacist know your whole picture; we only know what you told us.
Not yet. Lost Remedies is an iPhone app for now.
If you think you are having an emergency, call 911 or your local emergency number. This email address is not watched around the clock and is not for medical questions.